Practice Lead, Surgical Coordinator - Physician Practice

Hackensack Meridian Health•Toms River, NJ

1d•Hybrid

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The lead position provides a centralized point of contact for operational needs of the practice and in addition to their primary role (Medical Receptionist, Certified Medical Assistant, etc.), serves as the liaison between practice leadership and staff. May be assigned to other offices in a 30-mile radius for coverage as needed.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2+ years experience in a medical office with 4+ provider
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platform

Responsibilities

Performs Surgical Coordinator role 85% of the time
Coordinates all aspects of tests, procedures and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s) in an efficient manner.
Schedules procedures in a prompt, polite, and helpful manner. Follows guidelines of each facility including any required booking sheets. Makes sure proper equipment is ordered for surgery.
Verifies patient demographics. Logs the patient and their insurance information, contacts insurance company for verification of coverage and benefits and obtains precertification from the payer.
Coordinates procedure appointments with physician`s calendar, and changes in the schedule are adjusted as needed. Communicates appointments and surgical preparation information to the patients.
Responsible for arranging co-surgeon or assistant as needed as well as cross scheduling with other departments (i.e. the lab for intra op TH or nuclear medicine for injections/mapping).
Ensures pre-op procedures are followed with consistency including: completion of surgical documentation (including completed consent forms, history and physical within 30 days of scheduled procedure and physician orders. Distributes documentation to appropriate departments. Schedules pre-surgery appointment with physician, obtains medical clearance(s) as needed, coordinates pre-admission testing appointments with appropriate departments and follows up with results to the physician.
Responsible for maintaining block time guidelines at each of the hospitals.
Coordinates required postoperative care under the direction of the provider.
Obtains surgical billing information from physicians. Works with coding department to obtain appropriate codes and posts and reconciles all surgical charges.
Tracks all procedures including completed and pending cases. Tracks all surgical testing and pathology results.
Provides excellent customer service. Helps to promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, responds promptly to patients' needs and listen with empathy both in person and on the telephone. The coordinator will courteously assist the patient while never compromising the dignity of the patient's surgical and financial needs.
Must display cooperative interactions with others and accepts responsibility for what needs to get done.
Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Clocks in at designated start time. Manages time efficiently to prevent unapproved overtime.
Performs assignments with efficiency and accuracy in a positive manner. May be required to provide cross coverage within the Physician Services Division.
Daily review of schedule. Works with Supervisor/Manager to ensure all appointment slots are filled. Monitors flow of the clinic.
Location resource for all clinical Epic documentation. Ensure updates and changes are communicated to staff and physicians.
Point of contact for IT and equipment needs. Resolves issues or escalates as appropriate.
Onsite point of contact for any facility issues; escalates and follows up on issues to timely resolution
Point of contact for cascading organization communication as needed and as instructed by leader
Informs leader of needs; may place orders as directed and within budget guidelines; ensures item availability
Escalates any staff concerns to the immediate leader. Partners for any next steps.
Hands-on training of all new hires
Day-to-day oversight that all element of Environment of Care audits
Escalates any concerns to leader; Reports workplace injuries within 24 hours.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.