Practice Integration Liaison

Glaukos Corporation•San Clemente, CA

2d•Remote

About The Position

The Practice Integration Liaison’s objective is to improve patient access and experience with the Glaukos family of products by assisting ophthalmology groups remove operational and organization barriers. The Practice Liaison is responsible for the coordination and execution of educational resources and product support related to the Glaukos products within the assigned territory. This will be accomplished by leveraging approved programs, tools, trainings and resources to help customers develop better internal processes to overcome the organizational and operational barriers that may impede patient access to Glaukos treatments and/or prevent optimal patient outcomes.

Requirements

A minimum of eight (8) years successful experience in at least two of the following areas: Sales/ Sales management, Medical Device or Pharmaceutical reimbursement, Business consulting (or equivalent) in a health-related field, Ophthalmology practice administration (senior level with emphasis on clinical operations and cross functional leadership).
An in-depth and up-to-date knowledge of the health care environment, including physician practice operations and practice dynamics, including a strong understanding of the medical device and/or pharmaceutical regulatory environment.
Experience with surgical devices.
Strong working knowledge of medical office operations.
Experience in a role required to lead without authority; influential management.
Bachelor degree; MBA preferred.
Comfortable in an environment of ambiguity and thrives with the opportunity to learn new experiences.
Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision.
Excellent time management and project management skills.
Demonstrated experience managing dynamic environments.
Excellent communication skills, including written & verbal.
Excellent presentation, facilitation and training skills.
Proficient in PowerPoint and Excel.
High emotional intelligence and maturity.
Advanced listening skills.
Good judgement and a positive attitude.
Ability to approach account management from a strategic, long-term perspective.
Ability to travel with approximately 60%+ overnight travel including some weekend work.
Ability to conduct all business within provided legal and compliance guidelines.

Responsibilities

Provides product support to target customers and their practice teams, based on identified needs and using approved tools and resources spanning clinical and other office processes integral to the safe and effective use of the Glaukos family of products.
Develop a highly structured regional business plan to ensure targeted practices are supported, educated, and provided approved and appropriate tools to ensure patient needs are met while demonstrating effective ability to hold others accountable for team results without direct authority.
Train and educate internal Glaukos colleagues (iGBMs, iBMs, RL’s, peers, management) on relevant and appropriate product-related subject matter.
Build excellent internal cross-functional relationships with a broad base of groups and individuals (i.e. sales, reimbursement, marketing, training, payer access, legal, compliance, etc.)
Develop and maintain key relationships with ophthalmology leaders within assigned territory including influential MDs, ODs, practice administrators and large group leaders.