Practice Engagement Specialist

WELL Health Technologies Corp•Toronto, ON

6d•CA$60,000 - CA$65,000•Hybrid

About The Position

The Practice Engagement Specialist is CT’s boots-on-ground presence in Ontario. This role owns a defined portfolio of primary care practices end-to-end — implementing WELL Health’s digital tools, driving sustained adoption, and ensuring every practice in the portfolio hits its performance targets. This is not a desk job. You are in clinics every day — building relationships with physicians and MOAs, running go-lives, coaching adoption, and owning the outcomes of your portfolio. Every practice you manage has one person accountable for its digital performance. That person is you. This is also one of the most accelerated learning environments in Canadian digital health. You will gain hands-on experience in portfolio management, project execution, digital health implementation, and clinic operations — working inside a company that is scaling fast and building something genuinely new in primary care.

Requirements

2–4 years in a client-facing role in healthcare, clinic operations, or digital health
Experience working in or closely with Ontario FHO or primary care clinics — you understand how these practices operate
Track record of driving behaviour change, not just delivering training
Strong relationship-building skills — physicians and MOAs trust you quickly
Highly organized with the ability to manage multiple practice files and follow-up schedules simultaneously
Self-directed and proactive — you surface problems before they are asked about
Willingness to travel regularly to clinic sites across Ontario
Familiarity with EMR systems, digital booking tools, or patient engagement platforms is a strong asset

Nice To Haves

Prior experience as a Medical Office Administrator (MOA) or clinic coordinator in an FHO/FHG setting
Understanding of Ontario FHO funding models and physician compensation frameworks
Familiarity with WELL Health tools including Ocean, Phelix, Accuro, or WELL AI products

Responsibilities

Own end-to-end digital transformation for a portfolio of ~22 Ontario clinics
Execute go-lives for Online Booking, Self Check-In, Patient Reminders, Fax AI, Task Automation, e-Referrals, and other CT tools
Be the single named CT contact for your practice portfolio — the person clinic managers and Medical Office Assistants call first
Manage implementation timelines, readiness checklists, and go-live day support across your clinics
Own the 30/60/90 day adoption reinforcement cycle for all newly launched clinics in your portfolio
Coach MOAs and physicians on tool workflows, booking scripts, and digital patient engagement.
Monitor your portfolio adoption metrics and surface clinics trending below target to the Sr. Manager before they become a problem
Support digital waitlist management, autobooking workflows, and patient volume tracking across your practices
Work closely with the Sr. Manager, CT East on clinic lift strategies, physician escalations, and M&A pipeline readiness
Use CT playbooks to execute implementations consistently — and flag where the playbook needs updating based on what you see in the field
Coordinate with the Project Coordinator on configuration, ticketing, and admin support for your portfolio