Practice Coordinator

South Shore Health•Weymouth, MA

3d•$20 - $27•Onsite

About The Position

Responsible for supporting the administrative duties for the practice. Responsibilities include scheduling, confirming appointments, including reminder calls and follow-ups, patient interaction (telephone and in-person), administrative practice support, and special projects. Essential duties include administrative support and coordination for services involving physicians and outside offices, physical therapy departments, vendors, pharmacies, diagnostic imaging, patients, etc. Communicates with outside physicians and offices facilitating emergent requests, evaluating what patient information or studies are necessary to provide good patient care in a safe and efficient manner.

Requirements

Strong understanding of Microsoft Office product suite.
Excellent customer service and communication skills, both written and verbal.
Self starter with strong team player and leadership abilities.
Strong analytical skills, problem solving skills, attention to details, ability to balance multiple tasks.
Ability to be organized in a fast-paced environment, prioritize and meet pre-determined deadlines.
Must have ability to adapt to a changing environment in a practice with frequent interruptions; ability to adapt to system changes within the practice.
Understanding of Departmental and Hospital policies, procedures and operations in order to assume complex scheduling details.
Excellent computer skills required in the use of multi system programs including Hospital based systems and outside systems
Advanced technical skills, as appropriate.
Knowledge of medical terminology preferred.

Responsibilities

Organizes the needs of the clinic, communicating to staff and physicians the numbers, acuity, and special needs on a daily basis.
Communicates with outside physicians and offices to facilitate emergent requests, evaluate what patient information or studies are necessary to provide good patient care in a safe and efficient manner.
Greets patients; verbally verifies required personal information. Receives and directs phone calls and serves as the receptionist for the department.
Answers telephone calls. Triages calls as necessary. Communicates with patients/doctor's offices about procedures and medication questions prior to each procedure.
Assists patients as needed with transportation issues for homebound patients and any other special needs that they may require for their procedure.
Provides customer service to colleagues, assisting with computer problems or questions. Follows up with appropriate contact person such as IT, OR Scheduler, Application Specialist, ensuring no duplication of inquiries.
Ensures that authorization is received from the prescribing physician for anti coag patients prior to making their appointments.
Orders all office supplies for the clinic.
Communicates with the billing coders if they have questions on coding the visit correctly. Follows through to ensure the issue is resolved.
Prepares, distributes and files a wide variety of reports, as required.
Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
Embraces technological advances that allow us to communicate information effectively and efficiently based on role.