Practice Coordinator

UCSF•San Francisco, CA

2d•$34 - $49•Onsite

About The Position

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. This PC 3 position functions in the outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).

Requirements

Ability to represent the administrative team as the public face of the Practice.
Ability to work closely with administrative, clinical, and management teams.
Ability to support practice operations and customer service recovery and intervention efforts.
Ability to provide support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
Ability to maintain all routine clerical operations and communications.
Adherence to UCSF House and Telephone Standards.
Sensitivity to the needs of patients, staff, and providers.
Team player who works closely with others.
Flexibility in dealing with changing priorities.
Self-reliant individual who synthesizes knowledge of practice operations.
Ability to problem-solve, prioritize, and facilitate complex transactions.
Ability to provide excellent customer service.
Ability to facilitate and ensure the accuracy of information flow.
Ability to function in outpatient clinical settings at all UCSF Health sites.

Responsibilities

Representing the administrative team as the public face of the Practice.
Working closely with administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts.
Providing support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
Maintenance of all routine clerical operations and communications.
Adhering to UCSF House and Telephone Standards.
Being sensitive to the needs of patients, staff, and providers.
Working closely with others and being flexible in dealing with changing priorities.
Problem-solving, prioritizing, and facilitating complex transactions in daily activities.
Providing excellent customer service in outpatient care units.
Facilitating and ensuring the accuracy of information flow between medical, hospital staff, and departments to maximize unit efficiency.
Functioning in outpatient clinical settings at all UCSF Health sites.