Medical Office Receptionist

LifeStance Health•Ashburn, VA

21h•Onsite

About The Position

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. LifeStance Health is the fastest growing mental health practice group in the country and is committed to helping individuals, families, and communities with their mental health needs. They value belonging, empathy, courage, and teamwork.

Requirements

Ability to multitask and prioritize duties.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential Information (HIPAA).

Nice To Haves

High school or equivalent required, associates/bachelor’s degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

Create a positive work environment and support LifeStance Health culture.
Conduct schedule prep process for all patients, ensuring all paperwork and documentation is complete.
Manage general office duties, including mail sorting, scanning documents, e-faxes, and office upkeep.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Provide exceptional customer service, responding quickly and appropriately to patient needs.
Manage front desk responsibilities, including greeting and checking patients in/out.
Handle patient requests via phone, email, and portal regarding payment/billing, scheduling, and other inquiries.
Manage phone system queues to ensure timely call answering.
Assist patients with telehealth access and Patient Portal issues.
Handle urgent requests and triage patient issues.
Collect co-payments and account balances at the time of service.
Complete insurance eligibility verification and resolve any issues.
Provide general clinician support, assisting with administrative questions and duties.
Coordinate with clinicians regarding patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment.