PRACTICE CRD 2
About The Position
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.
Requirements
- Knowledge of practice operations
- Ability to problem-solve, prioritize and facilitate complex transactions
- Ability to work at any UCSF campus as needed and scheduled
Nice To Haves
- Team player
- Flexible in dealing with changing priorities
- Self-reliant individual
Responsibilities
- Representing the administrative team as the public face of the Practice
- Supporting practice operations and customer service recovery and intervention efforts
- Providing support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
- Maintaining all routine clerical operations and communications
- Adhering to UCSF House and Telephone Standards
- Being sensitive to the needs of patients, staff and providers
- Working closely with others and being flexible in dealing with changing priorities
- Problem-solving, prioritizing and facilitating complex transactions in the course of daily activities
- Providing excellent customer service
- Facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency
- Working at any UCSF campus as needed and scheduled
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
