Practice Crd 2

University of California, San Francisco•San Francisco, CA

About The Position

Under direct supervision and guided by UCSF Dental Center procedures, the Practice Coordinator II serves as the primary liaison between patients and the Oral & Maxillofacial Surgery clinics. The role manages front-desk operations, treatment-plan coordination, billing, and collections, and supports multiple clinic locations, including evenings and weekends. The incumbent upholds UCSF standards for professionalism, customer service, and patient confidentiality.

Requirements

High school diploma or GED with 4 years of related experience, or a college degree with 6 months of appointment-scheduling experience.
Strong computer skills, including proficiency with Apex/Axium and Microsoft Word and Excel, and basic keyboarding.
Excellent verbal and written communication skills and demonstrated customer-service abilities by phone and in person.
Ability to multitask, prioritize, and work independently under deadline pressure.
Basic math and cash-handling competence; familiarity with University cash-handling guidelines.
Demonstrated ability to interact sensitively with ill or anxious patients and diverse populations.
Commitment to confidentiality, HIPAA compliance, and UCSF safety and infection-control policies.

Nice To Haves

Experience in healthcare scheduling, insurance verification, or patient financial services.
Prior exposure to EPIC or similar EHR systems.
Bilingual or multilingual capability, such as Spanish, Cantonese, or Russian.

Responsibilities

Greet and register patients, manage waiting-room flow, and provide timely customer-service interventions.
Schedule and coordinate appointments across providers using Apex/Axium, following productivity templates and patient access goals.
Verify insurance, obtain referrals and authorizations, submit pre-authorizations, and communicate outcomes to providers and patients.
Coordinate treatment plans with providers, schedule pre-appointment tests, and generate reschedule reports to maintain clinic efficiency.
Determine patient copay obligations, collect payments, and follow University cash-handling guidelines for daily deposits.
Serve as the primary liaison for patient inquiries, complaints, and RFI work-queue items, collaborating with Patient Billing Services to resolve issues.
Educate patients about financial responsibilities, insurance coverage, and payment options; facilitate financial counseling referrals when needed.
Maintain HIPAA compliance, distribute privacy notices, and ensure accurate documentation of consents and signed agreements.
Support other Dental Center clinics as needed and participate in LEAN huddles, performance-improvement projects, and training sessions.
Uphold UCSF Dental Center’s Everyday PRIDE standards by providing courteous, culturally sensitive service and contributing to a positive team environment.