Practice Coordinator 3

UCSF•San Francisco, CA

4d•Onsite

About The Position

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 will work fully onsite, and is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, surgery scheduling, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he/they adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. The PC 3 duties include participating in authorization and benefits verification, eligibility, PCP/Referring MD verification, and GYN New Patient Phone Bank, Cadence appointment scheduling and registration. This work covers multiple sites and services within Women’s Health. PC 3 responds to telephone calls from patients who wish to schedule appointments, request prescription refills, obtain test results, seek medical advice, or communicate with their health care providers through APeX. S/he/they accurately documents patient requests and forwards to appropriate practice/staff/providers. Communicates with both practice and providers through our electronic medical record system. PC 3 processes referral work queues, independently “grooms” APeX schedules, and analyzes various practice reports. PC 3 has excellent oral and written communication skills; can work well with minimal supervision in a complex, fast pace and challenging environment. S/he are required to comply with the Medical Center House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. S/he is expected to assist with answering calls consistent with the Call Center quality standards and national productivity benchmarking. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus within the city of San Francisco, as needed and scheduled.

Requirements

Excellent oral and written communication skills
Ability to work well with minimal supervision in a complex, fast pace and challenging environment
Compliance with the Medical Center House and Telephone Standards
Sensitivity to the needs of patients, staff and providers at all times

Nice To Haves

Team player who works closely with others
Flexible in dealing with changing priorities
Self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions

Responsibilities

Representing the administrative team as the public face of the Practice
Working closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts
Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, surgery scheduling, scanning, filing, authorizations, and billing
Maintenance of all routine clerical operations and communications
Adhering to the UCSF House and Telephone Standards and being sensitive to the needs of patients, staff and providers at all times
Problem-solving, prioritizing and facilitating complex transactions in the course of daily activities
Participating in authorization and benefits verification, eligibility, PCP/Referring MD verification, and GYN New Patient Phone Bank, Cadence appointment scheduling and registration
Responding to telephone calls from patients who wish to schedule appointments, request prescription refills, obtain test results, seek medical advice, or communicate with their health care providers through APeX
Accurately documenting patient requests and forwarding to appropriate practice/staff/providers
Communicating with both practice and providers through our electronic medical record system
Processing referral work queues
Independently “grooming” APeX schedules
Analyzing various practice reports
Assisting with answering calls consistent with the Call Center quality standards and national productivity benchmarking
Providing excellent customer service
Facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency
Working at any UCSF campus within the city of San Francisco, as needed and scheduled