Practice CRD 3
About The Position
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. They/Them provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. They/Them adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. They/Them is a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of their daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.
Requirements
- Patient-focused
- Committed to professionalism, respect, integrity, diversity, and excellence
- Ability to work closely with administrative, clinical, and management teams
- Ability to support practice operations and customer service recovery and intervention efforts
- Proficiency in supporting CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
- Ability to maintain routine clerical operations and communications
- Adherence to UCSF House and Telephone Standards
- Sensitivity to the needs of patients, staff, and providers
- Team player
- Flexibility in dealing with changing priorities
- Self-reliant
- Ability to problem-solve, prioritize, and facilitate complex transactions
- Ability to provide excellent customer service
- Ability to facilitate and ensure accuracy of information flow between medical, hospital staff, and departments
- Willingness to work at any UCSF campus as needed and scheduled
Responsibilities
- Representing the administrative team as the public face of the Practice
- Working closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts
- Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
- Maintenance of all routine clerical operations and communications
- Adhering to the UCSF House and Telephone Standards
- Being sensitive to the needs of patients, staff and providers at all times
- Working closely with others and being flexible in dealing with changing priorities
- Synthesizing knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions
- Providing excellent customer service
- Facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency
- Working at any UCSF campus as needed and scheduled
Benefits
- Total compensation information available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
