About The Position

Under the direction of a provider, the Clinical Assistant provides general support and functions for the Medical Assistant and practice. This is a part-time role (32 hours per pay period) with variable days and hours (8:00 am - 5:00 pm). The position requires travel to multiple locations including Kalamazoo, Paw Paw, Battle Creek, Marshall, and/or South Haven, sometimes with short notice. A float role provides flexible staffing support across multiple units, departments, or locations, with employees scheduled or reassigned based on daily operational needs, staffing shortages, or patient volume.

Requirements

  • High school diploma or general education degree (GED) required
  • Effective problem-solving and prioritization skills.
  • Must possess excellent interpersonal skills and process information in a confidential manner.
  • Must be able to communicate clearly and effectively with patients, doctors and other staff.
  • Ability to maintain patient confidentiality.
  • Ability to work independently and function as an integral team member with other healthcare professionals.
  • Ability to input and retrieve data from the organization's computerized systems.
  • Must have excellent verbal and communication skills.
  • Ability to maintain positive customer service.
  • Ability to establish effective working relations with physicians, office staff, and employees in a team environment.
  • Must maintain the highest level of confidentiality.

Responsibilities

  • Prepares patient for visit including, histories, vital signs and routine testing of hearing, vision or point of care testing.
  • Inputs data from patient questionnaires
  • Sets up room for procedures
  • Acts as a chaperone for providers
  • Prepares instruments for reprocessing
  • Maintains documentation standards and reviews chart prior to appointment to assure requests and documents are in place.
  • Accurately documents required information in patient charts.
  • Schedules outside tests or procedures for patients in other departments of facilities such as x-ray, MRI, etc.
  • Coordinates admissions and referrals, etc.
  • Cleans exam rooms and stocks exam rooms with supplies as needed.
  • Conducts day to day inventory of supplies and report items to be ordered.
  • Assists patients with check in, check out
  • Assists in the scheduling of appointments in EMR system as required.
  • Answers phone and directs calls where appropriate
  • Confirms upcoming patient appointments
  • Assists in completion of misc. patient forms (Worker Compensation, FMLA, Disability, etc.)
  • Attends staff, educational or other meetings as required.
  • Performs other related duties as assigned by medical assistant, nurses, practice manager, or providers within his/her scope.
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