Practice Assistant (Athens, GA)

Geode Health•Charlotte, NC

6d•Onsite

About The Position

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. This Practice Assistant role is key to the office operations, serving as an important first point of contact for patients and supporting both administrative and clinical operations in a fast-paced outpatient mental health practice. The role aims to create a seamless experience for patients and providers, manage front-office activities, support providers, coordinate patient needs, and ensure efficient office operations. The ideal candidate is passionate about Geode Health’s mission.

Requirements

1+ year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
A self-starter, go-getter. You excel at time management.
Comfortable learning new technology platforms/systems.
Associate or bachelor’s degree preferred.

Nice To Haves

Passionate about improving the mental healthcare experience.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong communicator who works well with patients, providers, and team members.
Flexible, team-oriented, and willing to take on tasks wherever needed.

Responsibilities

Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
Deliver an exceptional patient experience through warm, responsive, and compassionate service.
Respond to patient questions, concerns, and requests in person, by phone, text, e-mail and our EMR (Athena).
Help create a positive environment that allows providers to focus on delivering high-quality patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists.
Support appointment check-in/check-out and ensure patients are prepared for their visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate, secure patient records, and support efficient office workflows.
Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
Support day-to-day clinical and administrative workflows to keep the practice running efficiently.
Collect payment for services Geode has delivered. Accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies.
Assist patients with questions regarding payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.