Practice Assistant - Specialty Clinics 8a - 430p

Beth Israel Lahey Health•Needham, MA

1d•Onsite

About The Position

The Practice Assistant role at BILH encompasses both administrative support and medical assistant support for outpatient clinics. This position is crucial for delivering high-quality service to patients and ensuring the smooth operation of practice activities. Key aspects include problem-solving, teamwork, strong communication, managing multiple priorities, attention to detail, and a focus on customer service. The assistant helps maintain an organized, clean, and professional clinic environment, acts as a liaison between patients, referring physicians, other hospital services, external customers, and physicians, and assists with patient preparation for office visits to ensure the highest quality care by supporting physicians and departmental operational needs.

Requirements

High School Diploma
Excellent interpersonal and customer service skills
Excellent problem solving skills
Strong organizational skills and ability to balance multi-tasks
Ability to maintain high level of professionalism and strict confidentiality
Understanding of medical terminology and ability to handle, in a professional manner, a heavy and diverse work load in an active healthcare environment
Computer skills required. (ie Outlook/Meditech, Caretracker, etc.)
Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations.
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Nice To Haves

1 year of Medical Assisting as well as one year of medical clerical support preferred
Medical assisting certification preferred

Responsibilities

Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians.
Patient scheduling, check-in, check-out, co pay collection, patient follow-up, phone call management, billing, medical records, and other administrative activities such as supply management and correspondence.
Manages referrals, and submit Prior Authorizations for imaging studies as needed
Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment.
Ensures that patient’s needs are met.
Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner.
Ensures patient satisfaction is a priority.
Reports on-going problems to the director.
Assists with chart preparation in advance of patients’ visits, in collaboration with co-workers.
Greets and escorts patients to exam room.
Completes vital signs and weights, as necessary.
Call in prescriptions to pharmacies as ordered by physician.
Problem-solves patient issues such as referrals, appointments, and test questions.
Checks voice mail messages throughout day and communicates unresolved issues to appropriate staff member.
Checks mail and operates fax, copier and printer daily.
Assists patient as needed, i.e. wheelchairs, changing, bathroom, etc.
Keeps exam rooms clean and ensures supplies are stocked as needed.
Organizes daily schedules for the department.
Assists physician with EKG’s, EMG’s, casting, urine dipstick as needed per specialty.
Enters billing charges into Meditech and CCC.
Compiles reports, tests, etc and scans needed information into electronic medical record.
Inventories and orders office and clinic supplies.