Practice Assistant Senior

Mass General Brigham•Lexington, KY

11d•Onsite

About The Position

The Lurie Center for Autism is a multidisciplinary clinical, research, training and advocacy program dedicated to treating individuals with autism spectrum disorder and other developmental disorders across the lifespan. Summary: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
Healthcare office experience 3-5 years required
EPIC scheduling experience
Prior Authorization experience
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents to patient medical records/LMR.
Acts as "Super User" for scheduling, registration, and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. schedule changes/blocking) at a more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversees the daily activities of practice staff.
May be required to accept co-payments.
Handles, screens, and/or takes messages related to prior authorizations, provider questions, and testing results.