Practice Assistant Lead

Mass General Brigham•Boston, MA

13d•Hybrid

About The Position

Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.

Requirements

Associate's Degree Healthcare Administration required
Experience working in a healthcare setting 3-5 years required
Experience in a leadership or supervisory role 2-3 years required
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in electronic health record (EHR) systems and office software.
Knowledge of medical terminology, billing, and coding processes.
Ability to multitask and manage competing priorities in a fast-paced environment.

Nice To Haves

Bachelor's Degree Healthcare Administration preferred

Responsibilities

Supervise and mentor clinic support staff, including administrative and clinical assistants.
Oversee daily operations to ensure efficient workflow and high-quality patient care.
Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
Implement and maintain clinic policies and procedures to enhance operational efficiency.
Assist in training new staff and providing ongoing education for existing staff.
Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.