Practice Assistant II

Mass General Brigham•Foxborough, MA

5d•$18 - $25•Onsite

About The Position

Join our collaborative and fast-paced specialty care team! We are seeking an experienced Practice Assistant to support our busy Cardiology and Urology practices. In this highly visible, patient-facing role, you’ll be an important part of the patient experience, assisting with check-in and check-out, scheduling, copay collection, and other front-desk responsibilities. The ideal candidate is personable, organized, comfortable working in a high-volume environment, and able to balance multiple priorities while providing excellent customer service. Previous healthcare or medical office experience is strongly preferred, and Epic experience is a plus. Summary As a Practice Assistant II, you’ll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required
Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Previous healthcare or medical office experience is strongly preferred
Epic experience is a plus

Responsibilities

Processes patients arriving for appointments. Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient’s appointment. Operates computer terminal and must be proficient in multiple practice management systems.
Warmly greets patients and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed. Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.
Coordinates the site-specific patient intake forms and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.
Performs all check-out functions, including but not limited to scheduling follow-up visits within the Specialty Clinic, as well as appointments in other departments and outside the hospital.
Provides support and information to patients and providers to problem solve and manage complex administrative issues
Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.
Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
Schedule patient appointments and coordinates the scheduling of diagnostic testing.
Ensure the completeness of all required benefits eligibility, waivers, etc.
Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
Understands financial services and self-pay resources and provides patients with information as needed.
Provide cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.
Answers incoming telephone calls in a timely fashion, as needed.
Assists with training and orientation of new staff, where applicable.
Works on special projects as directed.
Performs all other duties & tasks as assigned.