Practice Assistant II

Mass General Brigham•Jamaica Plain, MA

9d•Onsite

About The Position

The Department of Orthopedics at The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to perform both administrative and clinical functions. This role supports smooth and efficient clinical service or practice operations under general supervision. The position involves basic, repetitive, and routine clerical work, including administrative duties related to patient visits such as scheduling, check-in, and check-out. Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, relying on a diverse team of professionals to advance its mission.

Requirements

High School Diploma or equivalent is required.
Office experience of 2-3 years is required.
Proficiency with all Office Suite.
Knowledge of office operations and standards.
Understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.