Practice Assistant II

Mass General Brigham•Boston, MA

7d•$18 - $25•Hybrid

About The Position

The Practice Assistant II will support surgeons within the Division of Otolaryngology at Brigham and Women's Hospital. The Practice Assistant II is responsible for all administrative duties for their Surgeon's practices. Brigham and Women’s Hospital is dedicated to serving the needs of our local and global community, providing the highest quality health care to patients and their families, expanding the boundaries of medicine through research, and educating the next generation of health care professionals. Brigham and Women’s Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the areas of People, Self Management, and Organization. The Practice Assistant II for the Division of Otolaryngology supports the administrative aspects of the division by supporting some of the surgeons. This role is under the direct support of the Senior Administrative Director. The Otolaryngology Division is comprised of 14 Surgeons, 4 Nurse Practitioners, 10 Audiologists, and 5 Speech Language Therapists. There are 11 full time Practice Assistant’s that support the daily practices of our clinicians. The role of the Practice Assistant II is to provide administrative support to assigned surgeons and ensure that their practice is functioning appropriately.

Requirements

Minimum of a high school diploma or GED
Minimum of one year applicable work experience required
Knowledge of practice operations and standards.
Ability to problem solve with limited direction
Effective communication to maintain positive working relationships with Division employees
Strong customer services skills in a high-volume setting
Systems skills including Microsoft Office Suite, and EPIC is preferred
Initiative and ability to work independently and lead/work in teams
Excellent organizational, analytical and time-management

Nice To Haves

Some additional training in office systems or other post high school education preferred.

Responsibilities

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills
Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician and clinical team as appropriate.
Refers patients to appropriate hospital departments for registration, referral and financial services as needed.
Obtains, provides and maintains medical records in support of patients visits, surgeries, and billing other needs.
Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information.
Provide routine and more complex administrative support as: typing memos and letters, answering phones, and taking and distributing messages.
Coordinate calendar and schedules including: provider meetings, provider clinic sessions and all other calendar management requests
Maintains surgeons office to include: calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of a secretarial nature
Ensures timely renewal and maintains files of Surgeon’s medical license(s), DEA certificate, professional liability insurance, etc.
Maintains and advanced level of knowledge regarding insurance and billing practices. Attends meetings and educational sessions to secure this knowledge base.
May schedule OR cases
Participates in periodical staff meetings and other department meetings
Cross covers other staff members (breaks, lunches, vacations, leaves etc)
Assist with special projects as directed.
Follow HIPAA guidelines for the management of patient privacy and confidentiality
Other duties, as assigned