Practice Assistant II

Mass General Brigham•Boston, MA

7d•Onsite

About The Position

In this role, you'll play a key part in delivering an exceptional patient experience by managing check-ins, verifying patient information, maintaining patient flow, and ensuring confidentiality and accuracy at every step. We're looking for someone who thrives in a customer-focused environment, enjoys multitasking, and brings a positive, reliable attitude to work each day. Healthcare experience is not required—we welcome candidates from retail, hospitality, restaurant, and other customer service backgrounds. Technical skills can be taught; outstanding service, attention to detail, and a commitment to patients are what matter most. This full-time opportunity offers an early schedule (6:30am-3pm) Monday-Friday, optional weekend overtime, comprehensive training, and the chance to work alongside a long-tenured, supportive team that values collaboration and professional growth. Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required
Proficiency with all Office Suite
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/EPIC.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.