Practice Assistant II

Mass General Brigham•Brookline, MA

10d•Onsite

About The Position

The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department. This role is vital to ensuring the practice runs smoothly and efficiently, serving as the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Requirements

High School Diploma or equivalent required
2–3 years of office experience required
Proficiency with Microsoft Office and standard office equipment.
Knowledge of office operations and administrative procedures.
Strong phone, customer service, verbal, and written communication skills.
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
Excellent organizational and time-management skills.
Ability to follow established processes and work effectively within a team.

Nice To Haves

Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Responsibilities

Schedule patient appointments and maintain appointment records.
Greet and assist patients and respond to routine inquiries.
Manage phone calls, appointment scheduling, and message routing.
Process billing forms and scan documents into EPIC.
Request medical records and laboratory results.
Distribute mail and faxes and prepare routine correspondence.
Collect patient co-payments as needed.
Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.