Practice Assistant II

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

Join the Mass General Brigham Cancer Institute (MGBCI) as a Practice Assistant II in our Infusion Unit at Mass General Hospital! This position offers a unique full‑time schedule: Friday: 12:00 PM - 8:30 PM Saturday & Sunday: 8:00 AM – 6:30 PM Monday: 7:00 AM – 5:30 PM As a Practice Assistant II, you’ll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required
Proficiency with all Office Suite
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Can this role accept experience in lieu of a degree? No

Responsibilities

Greet and assist patients at the front desk. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties.
Make patient appointments and maintain appointment records.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical record/EPIC.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.