Practice Assistant II

Mass General Brigham•Boston, MA

18h•Onsite

About The Position

Brigham and Women's Primary Care Associates, Longwood, is an internal medicine practice opening in January 2015, located in the Longwood Medical Area near the Brigham and Women’s Hospital main campus. The practice aims to foster healing relationships between patients and their healthcare team, support an outstanding educational experience for future healthcare professionals, and test innovative models of primary care delivery. It will continuously improve in a way that is accessible for study and dissemination, meet the health needs of the local community and Brigham and Women’s employees and dependents, and contribute to improved population health. The practice must be financially sustainable and scalable to all primary care practices in the Brigham system and will work towards being certified at the highest level as a Patient-Centered Medical Home. Practice assistants are crucial for creating the first impression of the practice and act as advocates for patients and their families, helping them navigate the healthcare system to receive necessary care.

Requirements

High school diploma or GED required
Minimum one year of applicable work experience required
Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
Ability to type and enter data at an entry level.
Entry level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Nice To Haves

Post-high school education preferred
Additional training in office systems preferred
Spanish Speaking preferred

Responsibilities

Creating an unparalleled experience for our patients and their families
Appointment scheduling
Responding to requests from patients, families, and co-workers in person, by phone and by e-mail
Using knowledge of access to meet needs of patient while best utilizing the multiple types of ways patients can interact with their healthcare team
Preparing for patient visits by providing patients with all necessary information and completing all necessary tasks
Tracking and addressing no shows and cancellations
Continuously improving scheduling templates
Checking in patients
Continuously updating contact information and preferences
Continuously updating attribution to correct practitioner
Collect co-pays
Ensures all forms are completed
Checking out patients
Generating after visit summaries
Scheduling and tracking diagnostic testing and specialty referrals
Use of computerized reminders per protocol
Courteously helps patients and families to navigate the practice and the healthcare system
Clearly answers questions when able and appropriate
Transfers the patient to the right person to meet their need when necessary
Takes complete and accurate messages and follows through to make sure patient’s need is addressed when necessary
Assists healthcare team to which they are assigned in administrative tasks
Participate in process improvement groups
Assist co-workers in their duties (within the limitations of training and scope of practice)
All other duties as prescribed