Practice Assistant II, HVI Access Office

Mass General Brigham•Boston, MA

2d•$18 - $25•Hybrid

About The Position

Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Heart & Vascular Institute (HVI) Access Office. In this important administrative role, you'll help patients navigate their care by coordinating appointments, responding to inquiries, and supporting efficient practice operations. Whether you're an experienced administrative professional or looking to advance your career in healthcare, this is an exciting opportunity to develop your skills while collaborating with a dedicated team supporting specialized heart and vascular care.

Requirements

High school diploma or equivalent required.
2–3 years of office experience required.
Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
Strong written and verbal communication skills with the ability to manage patient inquiries and professional correspondence effectively.
Excellent organizational, multitasking, and time management skills.
Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate records.
Ability to follow established protocols, manage competing priorities, and collaborate effectively in a busy healthcare environment.

Nice To Haves

Medical terminology experience preferred.

Responsibilities

Serve as a key point of contact for patients, providing friendly, professional assistance with scheduling, registration, and general inquiries.
Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out processes as needed.
Answer incoming calls, respond to patient inquiries, and appropriately manage messages related to prior authorizations, prescription refills, provider questions, and test results.
Process patient billing forms, scan documentation into medical records, and request outside medical records and laboratory results as needed.
Support daily administrative operations, including managing correspondence, preparing schedules, filing, and maintaining organized patient records.
Collect co-payments when required and assist with routine registration and billing processes.
Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
Collaborate with clinical and administrative teams to help ensure smooth practice operations and a positive patient experience.