Practice Assistant II, Heart Failure & Transplant Service

Mass General Brigham•Boston, MA

1d•$18 - $25•Hybrid

About The Position

Build your career in healthcare while making a meaningful difference in the lives of patients receiving specialized cardiac care! We are seeking an organized, compassionate, and detail-oriented Practice Assistant II to join our Heart Failure and Transplant Service. In this important administrative role, you'll serve as a key connection between patients and healthcare providers, helping coordinate appointments, diagnostic testing, referrals, and other essential services in a busy ambulatory care setting. This is an exciting opportunity to develop specialized expertise in cardiovascular care while working alongside a dedicated clinical team supporting patients with complex heart conditions and transplant-related healthcare needs.

Requirements

High school diploma or GED required.
2-3 years of office experience required.
Strong written and verbal communication skills, including a good command of English and familiarity with medical terminology.
Excellent interpersonal and customer service skills with the ability to communicate effectively with patients, providers, and colleagues.
Exceptional organizational, multitasking, and time management skills with strong attention to detail.
Ability to work independently and collaboratively in a busy, high-volume healthcare environment.
Strong problem-solving skills with the ability to manage complex administrative issues and identify appropriate solutions.
Ability to provide administrative guidance and serve as a resource to fellow team members.
Proficiency with computer applications and administrative systems used in healthcare practice operations.

Responsibilities

Serve as a primary point of contact for patients and providers, delivering professional, compassionate service and helping resolve complex administrative and patient-related concerns.
Coordinate patient appointments, diagnostic testing, and referral visits, ensuring timely scheduling and accurate tracking.
Manage Epic In Basket messages related to patient scheduling and facilitate communication with members of the clinical team.
Answer and triage incoming telephone calls, respond to patient inquiries, and appropriately escalate complex concerns.
Assist patients with insurance verification, managed care requirements, referrals, and prior authorizations for procedures as needed.
Provide information about financial services, self-pay resources, and insurance-related processes to help patients navigate their care.
Support registration verification, co-payment collection, cash management, and encounter form reconciliation to ensure accurate administrative and financial processes.
Collaborate with providers and clinical staff to resolve scheduling challenges and complex patient service issues.
Provide cross-coverage for other Practice Assistants as needed and assist with training and orientation of new team members.
Maintain accurate, confidential patient information in accordance with HIPAA guidelines while supporting efficient patient flow and practice operations.
Participate in special projects and process improvements that enhance the patient experience and overall practice efficiency.