Practice Architect II- ServiceNow

TEKsystems•Hanover, MD

13d•$148,200 - $222,400•Remote

About The Position

The ServiceNow Practice Architect (PA II) contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. This role is billable to a project and requires experience in a utilization capacity, with expertise in a wide range of technologies, services, and consulting approaches within their domain. As a PA II, the individual is expected to perform consulting/delivery management duties, including resource management, deliverables development, project planning and execution, contract adherence, costing, customer interaction, and solution-based managed services. This role supports consulting revenues ranging between $5M and $10M annually. TEKsystems Global Services offers a continuum of services from Engagement Management to full functional Outsourcing, with capabilities in Applications, Infrastructure, Communications, and Education services. They provide cost-effective solutions by leveraging on-site, near-shore, and off-shore resources. The company is a ServiceNow Elite Partner and a Microsoft Gold Partner, recognized by Forbes as a Top 100 company to work for, and offers work/life balance flexibility with limited travel.

Requirements

ServiceNow Certified System Administrator required
ServiceNow Certified Implementation Specialist required
BA or BS degree in a related field
Minimum 10 years ServiceNow configuration and development experience
Practical, hands-on experience with various versions of the ServiceNow platform is a must
Strong Implementation experience on all core modules of the IT Service management product
Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM.
Experience with NOW Assist AI development and configuration.
Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports.
ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI
Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services
Proposal and/or Statement of Work development experience.
Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions.
Proven ITSM product/solution development management experience.
Work experience in professional services and consulting
Proven Product Development ideally in key verticals.
Understanding of resource management, communication management, cost management, risk management, quality management and integration management.
Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.
Maintains awareness of new and emerging technologies
Strong knowledge and experience in disciplines, tools, and process resident within the specific practice.
Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously.
Possesses leadership qualities required to lead and manage high performing application engineering teams.
Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.
Excellent management, interpersonal, communication, and organizational skills.
Sound judgment and tact.
Ability to work and team effectively with clients and other management personnel.
Excellent written and verbal communicator.
Collaborative.

Nice To Haves

Certified Master Architect or Certified Technical Architect preferred
ITIL foundations certification preferred
MS preferred.
Service Mapping experience is also a plus.
Interest in AI

Responsibilities

Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams.
Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget.
Work with team leads on resource planning to staff approved projects with resources from the team.
Provide input to technical resources sourcing strategies.
Build resource plans that ensure development teams are staffed with skill sets required to deliver new services.
Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.
Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.
Effectively lead teams providing appropriate direction and developmental feedback.
Provide appropriate cost and resource estimates for all applicable phases of planned projects.
Provide input to practice methodologies, standards and leading practices.
Drive the practice methodologies, standards and leading practices downwards through the organization.
Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.
Provide sales support in solution phases of sales engagement life cycle.
Provides project level of effort and cost estimation.
Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.
Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams.
Exercise influence at many levels of the organization up to the Director Level.
Ensures that both tactical and strategic Team Lead goals are met.
Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.
Develops and trains Staff.
Lend expertise to internal IT teams and task forces as well as other IT projects/programs.