Practice Advisor

OntarioMD • Waterloo, ON

6d • CA$73,000 - CA$90,000 • Remote

About The Position

OntarioMD has an exciting opportunity for a Practice Advisor. In this role you will serve as a field-based advisor and advocate for physicians and other clinicians in matters pertaining to the optimal use of their OntarioMD-certified Electronic Medical Records (EMR) and other eHealth solutions (such as OLIS, HRM, eNotifications, eConsult, dashboards etc.). You will develop and provide consulting services throughout the product/service life cycle (i.e. pre, during and post-adoption) and serve as an advisor working directly with physicians and their practices to identify goals and develop plans for advancing their EMR and other digital health tools and capabilities. As a home-based role, you will be working collaboratively with OntarioMD product areas, and as part of a multi-disciplinary team, under the direction of the Area Manager.

Requirements

• University degree in Information Management or Health Sciences – or equivalent experience.
• 3+ years' experience in a healthcare consulting/relationship management role.
• Understanding of IT offerings, particularly in EMRs and how IT is applied in clinical practices.
• Understanding of change management and training related to transformational change initiatives in clinical practices.
• Understanding of PHIPA and the rules governing Health Information Custodians.
• Valid Driver’s License and access to a vehicle.
• Active listener with a demonstrated ability to gain the trust of clients and stakeholders.
• Effective communication skills, including highly competent presentation skills and the ability to understand and communicate complex data and technology issues.

Responsibilities

• Develop targeted plans for the promotion and adoption of digital health initiatives within the assigned territory.
• Meeting enrolment targets on digital health solutions.
• Assisting physician practices undergoing transitions such as clinic moves, adding new physicians, EMR migrations, etc.
• Educating physicians and other clinicians on industry best practices for: re-engineering of business processes, selection of the best-fit IT solutions, migration from paper-based processes to digital health solutions to improve practice efficiencies.
• Providing recommendations on opportunities for improvement in EMR use and office workflow.
• Escalating issues internally to Area Manager or internal teams as necessary.
• Maintaining an up-to-date practice profile and activity tracking in the CRM system (practice membership, IT system configuration, etc.).
• Maintaining relationships with key local stakeholders, OHTs, local health organizations such as hospital, EMR and other IT vendors.
• Assisting in the development of communication and marketing materials regarding new e-Health and other initiatives.

Benefits

• Base salary range of $73,000 - $90,000 annually + performance bonus
• Remote job
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Matched defined contribution pension plan.
• Extended mental health coverage.
• Professional development opportunities.
• Vacation and other paid time off (such as volunteer days).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree