Practice Administrator - Grand Rapids Ophthalmology

Eye Care Partners•Grand Rapids, MI

5d•Hybrid

About The Position

The Practice Administrator oversees daily operations, financial performance, and team development to ensure an exceptional patient experience, operational efficiency, and practice growth. This role involves leading daily practice operations, driving practice growth through strategic initiatives, managing financial operations, analyzing operational metrics, and fostering a positive, patient-focused culture. The Practice Administrator also partners with regional leadership and HR on workforce planning and ensures compliance with relevant regulations and policies.

Requirements

High school diploma or GED required.
2+ years of healthcare office management or related leadership experience.
Experience in practice growth, strategic planning, and marketing.
Strong financial and operational management skills.
Experience building relationships with referral sources, payers, and key stakeholders.
Strong leadership, communication, and problem-solving skills.
Ability to analyze data and drive operational improvements.
Patient-focused with a commitment to team development and customer service.
Ability to travel between locations as needed and work flexible hours, including occasional weekends.
Proficient in Microsoft Office applications.
Must meet background check and employment eligibility requirements.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Management, or related field preferred.

Responsibilities

Lead daily practice operations, including staffing, scheduling, meetings, inventory, ordering, reporting, and training.
Drive practice growth through strategic initiatives, marketing efforts, and expansion opportunities.
Monitor market trends and implement business strategies to improve performance.
Manage financial operations, including budgeting, reporting, billing oversight, and asset management.
Analyze operational metrics and develop action plans to improve efficiency, productivity, and profitability.
Coach, develop, and motivate team members to achieve performance and patient service goals.
Partner with regional leadership and HR on recruitment, employee relations, and workforce planning.
Ensure compliance with HIPAA, company policies, and safety standards.
Foster a positive, patient-focused culture centered on teamwork and accountability.
Perform other duties as assigned.