Practice Administrator - Eagle Gastroenterology

Eagle Physicians • Greensboro, NC

33d • Onsite

About The Position

Eagle Physicians is seeking an experienced, dynamic Practice Administrator to lead the daily operations of our Eagle Gastroenterology practice. This leadership role is ideal for an experienced healthcare operations professional who excels at building high-performing teams, improving operational efficiency, and delivering exceptional patient experiences. The ideal candidate will have 3+ years of senior practice management experience overseeing a large physician practice (7+ providers) and possess strong leadership, operational, financial, and human resources expertise.

Requirements

• Minimum of 3 years of senior practice management experience in a large physician practice (7+ providers).
• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Strong computer proficiency, including experience with Microsoft Office and healthcare management systems.
• Comprehensive knowledge of medical office operations, workflows, billing processes, financial management, and human resources practices.
• Ability to maintain strict confidentiality of patient, employee, and business information.
• Excellent customer service skills with the ability to respond professionally and efficiently to patients, visitors, and public inquiries.
• Strong critical thinking and problem-solving skills with the ability to identify issues, evaluate solutions, and implement effective corrective actions.
• Exceptional interpersonal skills with the ability to establish and maintain productive working relationships with physicians, staff, patients, vendors, and community partners.
• Strong organizational skills with experience maintaining accurate records, preparing reports, and managing multiple priorities.
• Ability to remain calm, professional, and decisive during emergencies or high-pressure situations.
• Ability to interpret, apply, and ensure compliance with organizational policies, procedures, and regulatory guidelines.
• Excellent verbal and written communication skills.

Nice To Haves

• Bachelor's degree preferred.
• Equivalent education and relevant healthcare management experience will be considered.

Responsibilities

• Demonstrates good judgment, professionalism and creativity in organizing, coordinating and leading essential site functions.
• Makes effective and efficient use of the resources available at the site and from Eagle.
• Effectively communicates and reinforces to support staff the importance of providing outstanding patient experiences, and maintaining a professional, safe and clean working environment.
• Demonstrates effective supervision and leadership of the support staff.
• Effectively recruits and mentors new employees, and provides all staff members with clear directions, training, constructive feedback and motivation.
• Delegates appropriately.
• Provides staff with opportunities for development.
• Treats all employees fairly and equitably.
• Disciplines effectively and terminates employees when necessary.
• Appropriately determines which issues need consultation with MD Site Coordinator / physicians / executive staff / others and seeks consultation in a timely and appropriate manner.
• Works with site supervisors, MD Site Coordinator, site physicians, EBS and Central Office staff and others to ensure that site actions are consistent with Eagle-wide objectives, Board policies and Eagle IT, HR, EBS & administrative procedures.
• Works with staff, site supervisors, MD Site Coordinator, site physicians and Eagle Central Office staff to develop site objectives, and short-long range steps to accomplish objectives; effectively communicates objectives and progress / problems in a timely and effective manner.
• Makes good decisions within the scope of their responsibilities and implements them effectively.
• Seeks opportunities to improve the site’s cost-effectiveness.
• Makes adjustments to changing circumstances to minimize adverse impact on patient care and productivity, and makes adjustments to reduce costs (e.g., PLT, over-time).
• Demonstrates effective and professional interpersonal skills in dealing with support staff, patients, physicians & extenders.
• Contributes to developing effective teamwork among the physicians, the support staff and between the two groups.
• Establishes and enables an atmosphere at their site of professionalism, high productivity, efficiency, accuracy and timeliness.
• Appropriately takes the initiative on some issues / projects, and appropriately seeks advance input / support / approval before proceeding on other issues / projects.
• Effective liaison between Eagle central office, site physicians and / or support staff.
• Works effectively with Eagle staff members outside her / his site and completes important tasks on a timely basis relative to EBS, Eagle IT, Finance, Human Resources, COO and CEO.
• Contributes positively to Eagle-wide objectives and goals through active participation in Site Administrator meetings, helping with special projects, assisting other individual site administrators, attending quarterly provider meetings and other appropriate means.
• Effective in prioritizing their own duties and dealing with work pressures and demands.
• Appears to have a reasonable balance between work and personal needs.
• Participates in professional development activities and maintains professional affiliations as indicated.
• Shows respect, courtesy and advocacy in all dealings with all people, including, but not limited to patients, coworkers, and visitors.
• Displays a positive attitude, and team-oriented spirit, indicated by a willingness to assist where and whenever needed.
• Attends meetings as required.
• Writes legibly and with correct grammar and sentence structure.
• Creates and upholds redundancy/ succession planning through the creation of written protocols and instructions of assigned tasks, duties and responsibilities which is published to the supervisor and updated quarterly.
• Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Diversity, Equity, and Inclusion values.
• Follows HIPAA guidelines for patient confidentiality and maintains security of Protected Health Information (PHI), employee and business information.
• Does not exhibit, divulge, copy or remove the contents of any record or report except to fulfill work assignments.
• Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Vision, Mission and Values: Vision: Eagle Physicians will be seen as the healthcare organization of choice by patients, staff and the community. Mission: Eagle Physicians will provide patient-centered healthcare for our community with a team committed to high-quality, supportive and compassionate care. Values: Integrity, Compassion, Trust, Professionalism and Respect.
• Identify and trains back-up person for key functions.
• Understands how to read, interpret, and employ decisions and actions related to provided administrative reports including but limited to EBS, Patient Experience, and financial reports.
• Performs additional duties as required.

Benefits

• Structured retention bonus program: $750 at 6 months, $750 at 12 months, $1,000 at 18 months, $1,000 at 24 months
• Paid Maternity/Paternity Leave: up to two weeks of paid leave for the birth or adoption of a child (after one year of employment and 1,250 hours worked)
• Influenza Vaccine Requirement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree