Practice Administrator

Refocus Eye Health•Greenbelt, MD

About The Position

Manage our medical practice as a dynamic Practice Manager! Our medical practice is seeking a highly motivated and experienced Practice Manager to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you! Why Join ReFocus? Career Development & Growth Opportunities: At ReFocus, we are committed to helping you build a long-term career in ophthalmology—whether you’re an experienced technician or brand new to the field. Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications , including COA, COT, and COMT . We also provide study resources, mentorship, and paid time for testing when applicable. Clear Career Pathways: ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job families. Key Responsibilities & Leadership: Operational Excellence: Oversee daily office operations, ensuring efficient workflows and strict adherence to healthcare regulations. Team Leadership & Development: Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture. Patient Advocacy: Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations. Strategic Implementation: Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth. Manage a budget. Resource Management: Monitor equipment needs, manage procurement, and oversee IT/EMR system health. Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and clinical quality assurance. Interdepartmental Collaboration: Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes. Oversee and manage physician schedule and relationships. Candidate Profile & Qualifications: Experience: Minimum of 5 years in healthcare management or a comparable leadership role. Education: 4-year degree from an accredited university required. Technology: Proficiency in Windows-based office technologies and EMR systems (experience with Nextech is a significant advantage). Soft Skills: Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships. Great to have: Master’s degree in Healthcare Administration, Business, or a related field. Proven track record in multi-site clinical management. Experience managing an ASC We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect. We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas. We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach. Refocus is an equal opportunity employer and we value diversity.

Requirements

Minimum of 5 years in healthcare management or a comparable leadership role.
4-year degree from an accredited university required.
Proficiency in Windows-based office technologies and EMR systems (experience with Nextech is a significant advantage).
Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Nice To Haves

Master’s degree in Healthcare Administration, Business, or a related field.
Proven track record in multi-site clinical management.
Experience managing an ASC

Responsibilities

Oversee daily office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth.
Manage a budget.
Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
Maintain rigorous standards for regulatory compliance and clinical quality assurance.
Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes.
Oversee and manage physician schedule and relationships.