Practice Administrative Associate - Sleep Center

Yale New Haven Health•Fairfield, CT

About The Position

The Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include coordinating the ongoing operation of the check-in process and front desk to ensure quality services are provided in a cost-effective and efficient manner, receiving patients upon arrival, verifying information, obtaining necessary signatures, answering telephone calls, executing pre-authorizations, tracking referrals, maintaining electronic medical records, managing daily activities such as message retrieval and fax distribution, collecting and reconciling co-pays, collaborating on quality improvement activities, interacting effectively with diverse populations, and performing other tasks as requested by physicians and management. The role may also involve assisting with chaperone duties for patient medical procedures.

Requirements

High School degree or equivalent required.
1 year of administrative healthcare experience or 2 years of administrative office experience required.
Excellent organizational skills required.
Excellent communication skills required.
Excellent customer service skills required.
Excellent teamwork skills required.
Ability to multi-task is essential.
Working knowledge of Microsoft office applications required.
Core philosophy or values consistent with a patient-centered approach to care.
Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

Nice To Haves

EMR experience preferred

Responsibilities

Maintain appointment schedule template (alterations, deletions, additions).
Communicate schedule changes to appropriate staff members and physicians/providers.
Coordinate the ongoing operation of the check-in process and front desk to ensure quality services provided are cost effective and efficient.
Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures.
Answer telephone calls to office, assist callers in a pleasant manner, take accurate and complete messages and refer callers to appropriate personnel when necessary.
Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
Execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
Track referrals coming into the practice.
Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
Forward phones to answering service and notify answering service about the physicians on-call status.
Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
Collaborate in the development of and contribute to individual team, and department quality improvement and evaluation activities.
Attend and actively participate in staff meetings.
Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
Perform all other related/additional tasks as requested by physicians and/or management.
Provide cross coverage as needed.
May assist and/or perform chaperone duties for patient medical procedures as needed.