Préposé au service client

Beneva•Quebec, QC

9d•Hybrid

About The Position

The Customer Service Representative receives calls and written communications, performs administrative follow-ups on files (disability and/or life and/or critical illness and/or health). They conduct various searches related to members. You will realize yourself in the following functions: Receive telephone communications and answer general customer questions. If necessary, transfer calls to the relevant agents. Receive requests for client contact information and mail returns and process them according to established procedures. Perform data entry into systems and keep them up to date. Perform various administrative tasks related to file processing.

Requirements

Hold a college diploma
Mastery of the French language, both oral and written, as well as advanced mastery of the English language, both oral and written, due to the nature of the tasks or interactions with colleagues, partners, clients or suppliers, or to meet the company's growth objectives.

Responsibilities

Receive telephone communications and answer general customer questions.
If necessary, transfer calls to the relevant agents.
Receive requests for client contact information and mail returns and process them according to established procedures.
Perform data entry into systems and keep them up to date.
Perform various administrative tasks related to file processing.