PPE Specialist

Siddons-Martin Emergency Group•Houston, TX

7d•Onsite

About The Position

The purpose of the PPE Specialist is to have a responsible person capable of operating and coordinating certain daily service activities related to all product(s), either in association with, or in absence of the Facility/Service Manager. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction. The PPE Specialist is responsible for working with all Equipment Sales Representatives to grow sales.

Requirements

High school diploma or equivalent
5 Plus years with experience in an emergency services-related industry.
Experience within Fire and Emergency related industry
Must hold and maintain proper manufacture required certifications related to assigned Products.
Proven track record of success
Excellent communication skills both verbal and written.
Exceptional organizational methods
Possess exceptional leadership and motivational skills.
Dedication to customer service and business success
Ability to engage in and maintain positive relationships with employees and customers.
Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well as with any company or Manufacture provided software.
High School Diploma or GED
Clean driving record
3 to 5 Plus years with experience in an emergency service-related industry
Knowledge of repair principles and procedures in all areas of the Assigned Products Industry

Responsibilities

Interact with entire Siddons Martin staff and maintain a good working relationship with gear and material manufacturers.
Work with our customers to build gear specs.
Always maintain a neat and professional personal appearance.
Travel to all Siddons Martin territories.
Understand and develop Siddons Martin gear specs.
Working knowledge of NFPA standards as related to turnout gear.
Expert in sizing turnout gear.
Grow relationships with customers.
Understanding of productivity goals and review for areas in need of improvement.
Follow company processes and procedures as defined in the SMEG Loose Equipment Policy and procedures manual.
Participate in morning meetings with service staff to plan the day.
Maintain accurate, timely and legible company designed reports and paperwork.
Notice and report potential problem areas to management before they arise.
Maintain a successful working relationship with all Manufacturing personnel, Sales Team, clients and SMEG employees.
Coordinate with assigned team and the Manager and serve as lead in direction on profitability and professional based repairs in assigned specialized field.
Strive for 100% customer satisfaction, including commitment to customer courtesy, explaining options, recommendations, warranties, estimates, invoices, payment methods, and product benefits.
Advise customers on prompt resolution for unclear issues, discuss with management, and follow up with a defined explanation.