NIAID Power Platforms Operations Manager

General Dynamics Information Technology • USA MD Home Office (MDHOME), MD

1d • $113,347 - $153,353 • Hybrid

About The Position

Operations Manager responsible for overseeing day‑to‑day platform administration, maintenance, operational support, and service delivery for NIAID’s Enterprise Collaboration and Power Platform environments. This includes responsibility for SharePoint On‑Premises, SharePoint Online/M365, Power Platform, Azure API Management, and associated operational workflows. The role ensures secure, compliant, efficient, and scalable operations aligned with NIH/NIAID requirements.

Requirements

• 7–12 years of platform administration, enterprise collaboration, or M365/Power Platform operations experience.
• 5–8+ years of technical team leadership or IT operations management experience.
• Demonstrated experience supporting enterprise‑scale Microsoft platforms including: M365, SharePoint, Power Platform, Dynamics 365, and Azure identity/integration/monitoring services.
• Experience coordinating with Government stakeholders and managing contractor staff to meet task order requirements.
• SharePoint Server (On‑Prem) administration including PowerShell automation, updates, disaster recovery.
• SharePoint Online and M365 tenant administration.
• Power Platform ALM, security, DLP, environment strategy, CoE Starter Kit deployment.
• Azure API Management configuration and operational monitoring.
• Familiarity with SPFx, JavaScript/TypeScript, Node.js, React, Power Fx, and Microsoft 365 integrations.
• PL‑200 or PL‑600 (Power Platform Administration)
• PL‑400 (Power Platform Development)
• MS‑102 (M365 Administration)
• AZ‑104 (Azure Integration Administration)
• CompTIA Security+ (or equivalent DoD 8570/8140 certification)
• ITIL 4 Foundation (End User Support)

Responsibilities

• Manage Central Administration settings, services, accounts, and backup/recovery operations for SharePoint On-Prem & Online.
• Automate administrative tasks using PowerShell and conduct regular system health checks using SharePoint Health Analyzer.
• Apply feature packs and cumulative updates; oversee system integrity, performance, and disaster recovery planning.
• Manage site collections, external sharing settings, app catalogs, site lifecycle, and content migrations (SPMT or equivalent).
• Oversee configuration of tenant‑level settings within the SharePoint Admin Portal.
• Manage Power Platform environments (Dev/Test/Prod), security roles, permissions, and DLP policies via Power Platform Admin Center.
• Implement and maintain ALM/CI/CD processes, source control practices, solution deployments, and environment strategies.
• Deploy and maintain the CoE Starter Kit; provide audit, analytics, and performance monitoring.
• Support citizen developers and uphold shared governance frameworks.
• Configure API gateways, policies (authentication/authorization/rate limiting), versioning, documentation, and integrations for Azure API Management.
• Monitor API performance via Azure Monitor and Application Insights, analyzing and optimizing performance.
• Ensure timely and effective maintenance of supported applications to meet performance and availability requirements.
• Perform root‑cause analysis, incident tracking, outage notifications, and trend reporting.
• Maintain SOPs and ensure all operational documentation is current within the Knowledge Base.
• Support license and service agreement management, change management, configuration management, and O&M lifecycle processes.

Benefits

• Variety of medical plan options
• Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays
• Paid parental, military, bereavement and jury duty leave
• 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
• 10 paid holidays per year
• Paid leave and paid holidays are prorated based on the employee’s date of hire
• Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed