Power Platform Support Specialist

Stefanini Group•Dearborn, MI

1d•Onsite

About The Position

Stefanini Group is hiring! Stefanini is looking for a Power Platform Support Specialist (Dearborn, MI). The Power Platform & Copilot Studio Support Specialist will provide engineering support for Microsoft Power Platform solutions, including Power Apps, Power Automate, and Copilot Studio. This role supports end users, makers, and business teams by troubleshooting issues, managing incidents, and enabling successful adoption of low-code/no-code solutions and AI-powered agents. This role combines strong customer service skills with technical knowledge of Microsoft 365, Power Platform governance, and conversational AI solutions. Key responsibilities include end-user & developer/maker support and management of Copilot Studio and Power Platform tenant services while providing continuous improvements for support operations.

Requirements

Support Specialist with 5+ years of experience providing IT operational and engineering support
3-5 years supporting Power Platform including Power Apps and Cloud Flows
Understanding of low code development using Power Apps, Power Automate flows, Dataverse, and Copilot Studio agents
Knowledge of citizen development, ALM strategies, security/compliance, and platform/operations management
Basic understanding of scripting languages and full stack development using programming languages such as Power Shell, Python, and C#
Experience using and supporting services for Microsoft 365 and including Power BI, SharePoint, Exchange, Office Apps, Entra Identity, and Microsoft Azure
Basic understanding of AI technology including Large Language Models (LLMs), data grounding and knowledge sources, orchestration, agentic automation, MCP services, and responsible AI guardrails
Understanding of agile project management, good communication, and team collaboration

Nice To Haves

Microsoft Azure
Microsoft SharePoint
PowerShell

Responsibilities

Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings
Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents
Assist users with access issues, permissions, environment configuration, and licensing support
Follow established Power Platform and Copilot Studio governance, security, and DLP policies
Assist with environment management tasks, for example solution imports and basic environment troubleshooting
Help enforce best practices for naming, documentation, and solution lifecycle management
Maintain awareness of platform updates and feature changes
Create and maintain help desk documentation, FAQs, and troubleshooting guides
Contribute to internal knowledge bases and self-service resources
Work closely with platform admins, developers, and business stakeholders
Identify recurring issues and recommend process or platform improvements
Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
Proactively resolve incidents and collaborate with Microsoft Support as needed.