Power Platform Support Administrator

JCS Solutions LLC

1d • Hybrid

About The Position

JCS is seeking a Power Platform Support Administrator to support our growing team providing support services for the United States Army. This position is available as either an in-person, hybrid, or remote role, the key attribute for our team is a mesh of technical skills and appetite for progress. Our team is currently scaling up with ample opportunity for vertical movement and we are seeking to stay on the forefront of skills within the technology stack. You will work with a small and nimble team of like-minded individuals that are focused on both professional and personal growth.
The specific duties include but are not necessarily limited to the following:
Design, develop, troubleshoot, and deploy solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Power Virtual Agents).
Provide Tier 2 Remote Support for the Microsoft Power Platform from within the Enterprise Ticketing System
Coordinate with Tier 3 Support, as required
Troubleshoot Environment errors and issues from end-user organizations
Assist with reviewing knowledge bases for the Army’s end-users against true process requirements
Provide documentation, operational procedures, and support to end users and administrators.
Troubleshoot and resolve technical issues related to Power Platform components.
Stay current with Microsoft Power Platform updates and best practices.
About JCS Solutions LLC:
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work five years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Accountability: Take ownership of and pride in our actions and service delivery
Stewardship: Careful management of something entrusted to us.
Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Commitment to Non-Discrimination:
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

Requirements

• Possess an active DoD Secret security clearance
• Bachelor’s Degree in Computer Science, Information Systems, or related field. This requirement may be met with appropriate job and education experience
• 5+ years of experience in application development or developer administration, with at least 2 years focused on the Power Platform
• Experience with administering the Microsoft Power Platform
• Proficiency in Power Apps (Canvas and Model-Driven), Power Automate, and Power BI
• Experience with Dataverse, SharePoint, and Microsoft Teams integration
• Strong understanding of security roles, data loss prevention (DLP) policies, and governance in Power Platform
• Familiarity with Army IT environments and compliance requirements
• Successfully passed the Microsoft PL-400 exam for Microsoft Power Platform Developer, or able to pass the exam within 3-months
• Successfully passed the Microsoft PL-600 Power Platform Solution Architect exam, or able to pass the exam within 6-months
• Successfully passed the Microsoft PL-200 exam for Microsoft Power Platform Power Platform Functional Consultant

Nice To Haves

• Familiar with the documentation, design, and implementation of Power Platform solutions
• Possess strong analytical skills to assess customer needs
• Microsoft Power Platform certifications (e.g., PL-100, PL-200)
• Experience supporting Army or DoD digital transformation initiatives
• Knowledge of Dataverse, Azure Logic Apps, and custom API integration
• Experience with Agile and ITIL v4 methodologies
• Working knowledge of federal enterprise systems and data workflows
• Be intellectually curious, enjoy solving problems, be highly collaborative and possess an understanding of the digital landscape.

Responsibilities

• Design, develop, troubleshoot, and deploy solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Power Virtual Agents).
• Provide Tier 2 Remote Support for the Microsoft Power Platform from within the Enterprise Ticketing System
• Coordinate with Tier 3 Support, as required
• Troubleshoot Environment errors and issues from end-user organizations
• Assist with reviewing knowledge bases for the Army’s end-users against true process requirements
• Provide documentation, operational procedures, and support to end users and administrators.
• Troubleshoot and resolve technical issues related to Power Platform components.
• Stay current with Microsoft Power Platform updates and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level