Power BI Support Administrator

JCS Solutions LLC

1d•Hybrid

About The Position

JCS is seeking a Power BI Support Administrator to support our growing team providing support services for the United States Army. This position is available as either an in-person, hybrid, or remote role, the key attribute for our team is a mesh of technical skills and appetite for progress. Our team is currently scaling up with ample opportunity for vertical movement and we are seeking to stay on the forefront of skills within the technology stack. You will work with a small and nimble team of like-minded individuals that are focused on both professional and personal growth. Preferred Candidate Traits: Familiar with the documentation, design, and implementation of Power BI/ Power Platform solutions Possess strong analytical skills to assess customer needs Microsoft Power Platform certifications (e.g., PL-100, PL-200) Experience supporting Army or DoD digital transformation initiatives Knowledge of Power BI, data analysis, data reporting, and custom API integration Experience with Agile and ITIL v4 methodologies Working knowledge of federal enterprise systems Be intellectually curious, enjoy solving problems, be highly collaborative and possess an understanding of the digital landscape.

Requirements

Possess an active DoD Secret security clearance
Bachelor’s Degree in Computer Science, Data Analysis, Information Systems, or related field. This requirement may be met with appropriate job and education experience
5+ years of experience in data analysis or developer administration, with at least 2 years focused on the Power BI/similar program
Experience with administering the Microsoft Power Platform
Proficiency in Power BI administration
Experience with integration of multiple data sources to semantic models
Strong understanding of security roles, data loss prevention (DLP) policies, and governance in Power BI
Familiarity with Army IT environments and compliance requirements
Successfully passed the Microsoft PL-300 exam for Microsoft Power BI Data Analyst Associate, or able to pass the exam within 3-months
An industry-recognized credential related to a Data Analysis and Visualization program/system, such as Power BI or Tableau.

Nice To Haves

Familiar with the documentation, design, and implementation of Power BI/ Power Platform solutions
Possess strong analytical skills to assess customer needs
Microsoft Power Platform certifications (e.g., PL-100, PL-200)
Experience supporting Army or DoD digital transformation initiatives
Knowledge of Power BI, data analysis, data reporting, and custom API integration
Experience with Agile and ITIL v4 methodologies
Working knowledge of federal enterprise systems
Be intellectually curious, enjoy solving problems, be highly collaborative and possess an understanding of the digital landscape.

Responsibilities

Design, develop, troubleshoot, and deploy solutions using Microsoft Power Platform, with a focus on Power BI (Power BI, Power Apps, Power Automate).
Administer and manage the Power BI Service tenant, including workspace creation and capacity management
Configure and maintain Power BI gateway connections for on-premises data sources
Serve as the primary point of contact for Power BI-related support tickets, resolving issues related to access, data refresh, report errors, and performance.
Provide Tier 2 Remote Support for Microsoft Power BI from within the Enterprise Ticketing System
Coordinate with Tier 3 Support, as required
Troubleshoot Environment errors and issues from end-user organizations
Assist with reviewing knowledge bases for the Army’s end-users against true process requirements
Provide documentation, operational procedures, and support to end users and administrators.
Troubleshoot and resolve technical issues related to Power BI components.
Stay current with Microsoft Power BI and Power Platform updates and best practices.