Power Plant Ops Engineer

Stem • Broomfield, CO

4d • Hybrid

About The Position

Stem is a global leader in energy intelligence, leveraging human and artificial intelligence to support the energy transition. Our integrated software suite, PowerTrack, is the industry standard for asset monitoring, supported by professional and managed services. We help asset owners, operators, and stakeholders maximize the value of their energy portfolios by enabling the intelligent development, deployment, and operation of clean energy assets. Stem's culture is built on diversity and inclusion, encompassing a wide range of experiences, personalities, and workstyles. We are at the intersection of clean energy and software technology, where diverse ideas converge to create innovative solutions. We are looking for a Power Plant Operations Engineer (PPOE) to join our Network Operations team. This role will operate, maintain, and optimize the performance of Stem’s full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS). You will collaborate with a team building cutting-edge technologies in Artificial Intelligence, IOT Networking, Energy Storage use-cases, and advanced hardware/controls integration to revolutionize the grid. An ideal candidate possesses a strong Power Electronics background, enjoys being a subject matter expert on deployed systems, developing and owning technical relationships with equipment OEMs, identifying and resolving equipment and operational issues, and representing Stem in critical operational improvement relationships with partners and asset owners to achieve business outcomes. We seek a customer-oriented, hands-on self-starter who is analytical, detail-oriented, committed to excellence, and passionate about creating world-class solutions. Success at Stem requires ownership, curiosity, motivation, and a readiness to be part of a first-in-class, high-performance team.

Requirements

• BS degree from an accredited college or university in Electrical Engineering or related field.
• 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion systems.
• Aptitude to quickly learn new systems/technical applications.
• Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues.
• Basic knowledge of network communication architectures and protocols.
• Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations.
• Ability to think creatively to resolve problems.

Nice To Haves

• Experience with Jira & Confluence, SQL, Python, Linux/ command line, Big Data visualization, relational databases are a plus.
• Knowledge in electrical power and metering systems a plus.

Responsibilities

• Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI.
• Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
• Develop tools and processes to support continuous improvement initiatives.
• Create new rules for our data engine, to support strategic root cause corrections.
• Provide timely response to all incidents, outages, and performance alerts.
• Categorize issues for escalation to appropriate technical teams.
• Document all actions in accordance with standard company policies and procedures.
• Coordinate with field technicians during installation and operational issue resolution.
• Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
• Perform basic systems testing and operational tasks (Installation of patches, network connectivity testing, script execution, etc.).
• Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
• Train and Support Tier 1 team on new Systems, Devices and Projects.

Benefits

• A competitive compensation package, including eligibility for a bonus or commission based on the role.
• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
• 401k (pre- or post-tax) on first day of employment
• 12 paid calendar holidays per year
• Flexible time-off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level