Power Generation Division Manager

Modern Niagara • Vaughan, ON

6d

About The Position

The Power Generation Division Manager is responsible for leading and growing a new generator and backup power division within Modern Niagara’s Fuels division. This role oversees service operations, maintenance programs, emergency response coordination, customer relationships, technician leadership, and operational performance across the division.

The successful candidate will play a key role in building the division from the ground up, establishing scalable processes, supporting business development, and ensuring high-quality service delivery across maintenance, service projects, and time and material work. This position is ideal for a hands-on leader with strong technical knowledge of diesel and natural gas generators, field service operations, team leadership, and customer service excellence.

This role is critical to expanding Modern Niagara’s service capabilities and strengthening long-term recurring service relationships within the power generation and backup power market. The Power Generation Division Manager directly contributes to operational growth, client retention, safety performance, and service excellence.

Their leadership will help establish a strong operational foundation for the division while supporting Modern Niagara’s broader commitment to quality, reliability, safety, and customer satisfaction.

Requirements

• Minimum 5 years of experience working in a service environment, preferably within power generation, building services, construction, or related industries.
• Strong technical knowledge of diesel and natural gas generators, maintenance operations, and service delivery environments.
• Proven leadership experience managing field operations, technicians, and support staff.
• Experience managing budgets, service operations, scheduling, staffing, and financial performance.
• Strong understanding of service execution processes, maintenance programs, and customer service operations.
• Advanced knowledge of construction management processes, service operations, and industry quality standards.
• Strong leadership, communication, organizational, and relationship management skills.
• Ability to prioritize work, delegate responsibilities, and manage multiple operational priorities.
• Proficiency with Microsoft Office applications and computerized scheduling systems.
• Ability to work effectively within a multi-trade environment with strong collaboration across operations, estimation, management, and field teams.

Nice To Haves

• Degree or diploma in construction management, engineering, architecture, or a related field.
• Experience within generator services, backup power systems, fuels operations, or emergency power environments.
• Experience working with ERP systems and field service technology platforms.
• Strong understanding of service project budgeting, forecasting, and operational reporting.
• Experience supporting long-term maintenance agreements and recurring service programs.

Responsibilities

• Lead and grow the Power Generation division within the Fuels division, including service operations, technician management, maintenance programs, and customer development.
• Manage and coordinate all maintenance, service project, and time and material work.
• Responsible for the Time and Material, Service Project, and Maintenance profit and loss performance for Building Services operations.
• Participate in Senior Leadership Team meetings and long-term planning initiatives to support growth and vision development.
• Monitor operational performance and make adjustments as necessary to ensure successful completion of maintenance, service projects, and time and material work.
• Ensure service work is completed to the highest quality and industry standards.
• Maintain client retention and satisfaction targets exceeding 95%.
• Work closely with the Account Management team on new and ongoing pursuits.
• Assist in growing the maintenance customer base through service programs, protocols, inspections, and preventative maintenance offerings.
• Manage customer concerns and ensure client expectations are consistently exceeded.
• Represent the organization as a principal customer contact and attend client and service meetings as required.
• Lead scheduling, coordination, and utilization of technicians and field staff.
• Support hiring, onboarding, retention, and development of technical and support staff.
• Foster a culture of accountability, teamwork, learning, and continuous improvement.
• Coach and mentor team members to support employee growth and high performance.
• Ensure all employees have performance development plans (PDPs) and support career development planning.
• Drive technician retention and workforce engagement initiatives.
• Maintain safety standards in all aspects of the service business.
• Promote a culture where safety is embedded in all activities and responsibilities are shared across the team.
• Support efforts to maintain or improve overall safety performance metrics, including TRIF results.
• Ensure compliance with company policies, procedures, industry standards, and operational best practices.
• Prepare and maintain monthly work in progress (WIP) reporting for time and material and service project work.
• Work closely with billing and dispatch teams to support operational efficiency and customer responsiveness.
• Manage service costs, budgets, staffing, and operational resources to support financial targets and division performance.
• Embrace and promote the use of Modern Niagara’s ERP systems and technology platforms to improve operational efficiency and field execution.

Benefits

• Performance based bonus opportunities
• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree