Post-Trade Client Services & Risk Analyst

Chicago Mercantile Exchange • Chicago, IL

19d • Onsite

About The Position

The Post-Trade Client Services Analyst assists with onboarding new clients and platforms, engages customers on new initiatives, builds and maintains relationships, and provides day-to-day support. The role handles and escalates operational and customer-related issues while demonstrating strong communication skills. It supports operational trade and end-of-day workflows, contributes to internal projects, and documents enhancement requests related to current operational processes.

The Analyst works across asset classes and initiatives, supports account setups and trade submission workflows, resolves client and operational issues, and contributes ideas and plans for enhancements to improve customer experience and internal processes. The position provides opportunities to work with multiple functional groups across departments in a supportive environment that promotes career progression.

Requirements

• Bachelor's degree in Business Administration or a quantitative field.
• Ability to work well in a team environment.
• Self-motivated.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong analytical, quantitative, and organizational skills.

Nice To Haves

• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Demonstrate mastery of CME Clearing infrastructure and solve problems across asset classes and initiatives.
• Complete internal operational processes, particularly account setups and trade submission workflows.
• Resolve client and operational issues, escalating them or seeking assistance as needed.
• Support CME Group's efforts to develop enhancements that improve team and customer experiences.
• Suggest customer-experience and internal-process improvements and develop plans to implement them.
• Provide excellent customer service across asset classes and initiatives.
• Build strong customer relationships by providing clear, professional responses to client queries.
• Assist with customer calls and/or in-person visits.
• Support operational trade and end-of-day workflows.
• Contribute to internal projects and document enhancement requests related to current operational processes.
• Assist with onboarding new clients and platforms, engage customers on new initiatives, and provide day-to-day support.

Benefits

• Competitive salary and comprehensive benefits package.
• Annual target bonus opportunity.
• Opportunity to become an owner in the company through a broad-based equity program.
• Comprehensive health coverage.
• Retirement package including a 401(k) and an active pension plan.
• Education reimbursement.
• Paid time off.
• Mental health benefit.
• Benefits available for employees and their dependents.

What This Job Offers

• Job Type: Full-time