Post-Trade Client Services & Risk Analyst

CME Group • Chicago, IL

19d • $57,600 - $96,000 • Onsite

About The Position

The Post-Trade Client Services & Risk Analyst assists with onboarding new clients and platforms, engages customers on new initiatives, builds and maintains relationships, and provides day-to-day support. The analyst handles and escalates operational and customer-related issues while demonstrating strong communication skills. The role supports operational trade and end-of-day workflows, contributes to internal projects, and documents enhancement requests related to current operational processes.

The analyst develops mastery of CME Clearing infrastructure and solves problems across asset classes and initiatives. The role completes operational processes, particularly account setup and trade submission workflows, resolves client and operational issues, supports enhancements to improve team and customer experiences, and provides customer service through professional responses, calls, and in-person visits.

Requirements

• Bachelor's degree in Business Administration or a quantitative field.
• Ability to work well in a team environment.
• Self-motivated.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong analytical, quantitative, and organizational skills.

Nice To Haves

• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Assist with onboarding new clients and platforms.
• Engage customers on new initiatives and build and maintain customer relationships.
• Provide day-to-day customer support and handle or escalate operational and customer-related issues.
• Support operational trade and end-of-day workflows.
• Contribute to internal projects and document enhancement requests related to operational processes.
• Complete internal operational processes, particularly account setups and trade submission workflows.
• Solve client and operational issues, seeking assistance as necessary.
• Support development of enhancements that improve team and customer experiences.
• Suggest customer-experience and internal-process improvements and develop plans to implement them.
• Provide customer service across asset classes and initiatives.
• Respond clearly and professionally to client queries and assist with customer calls or in-person visits.

Benefits

• Competitive salary and comprehensive benefits package.
• Annual target bonus opportunity.
• Opportunity to become a company owner through a broad-based equity program.
• Comprehensive health coverage.
• 401(k) and active pension plan.
• Education reimbursement.
• Paid time off.
• Mental health benefit.

What This Job Offers

• Job Type: Full-time