Post-Sales Account Specialist I

Greenheck Group • Schofield, WI

7d • Hybrid

About The Position

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles. As the Sales Account Specialist, you will be responsible for providing a high level of customer service and sales support for the account management team, including communicating with customers as well as end-users, providing jobsite coordination and account maintenance and support.

Requirements

• 2 Year / Associate Degree or equivalent years of job experience required.
• 2-4 years of relevant work experience required.
• Attention to detail and analytical ability required.
• Problem-solving ability required.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, PowerPoint) required .
• External customer service experience, excellent listening skills, and people skills, including a friendly, positive attitude.
• Ability to manage time effectively, multi-task, and prioritize work through personal initiative.
• Ability to successfully communicate with and gain cooperation from peers and support personnel.
• CRM experience.

Responsibilities

• Answer inquiries regarding order status, general shipping issues and order changes.
• Provide customer service support as required, including responding to technical or process requests from the sales team and/or customers, as needed.
• Communicate with customers and production team regarding order schedules and delivery requirements.
• Effectively communicate with Account Managers.
• Work in CRM and other software programs as needed.
• Work with internal teams to correct any customer problems in a timely fashion.
• Monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process.

Benefits

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree