Post Sale Specialist

CrossCountry Mortgage, LLC • Fort Mill, SC

2d

About The Position

The Post Sale Specialist supports RoundPoint Mortgage Servicing LLC by monitoring, managing, and completing post-foreclosure sale activities. The role oversees deed recordings, third-party fund applications, evictions, and the FHA Second Chance process, ensuring work is completed accurately, on time, and in accordance with investor, regulatory, contractual, and company requirements.

The specialist manages assigned accounts and coordinates with internal teams, foreclosure attorneys, auction vendors, and other third parties to resolve issues and meet established timelines. The role involves monitoring work queues and exception reports, identifying and escalating delays or risks, and following up with service providers to support performance. The position is accountable for following established procedures, work rules, goals, and objectives, with emphasis on timeline adherence, quality, compliance, and attorney performance.

Requirements

• At least 3 years of foreclosure/post-sale experience.
• At least 3 years of GSE servicing experience.
• At least 3 years of GNMA servicing experience.
• Excellent communication and customer service skills.
• Excellent prioritization and time-management skills.
• Proficiency with Microsoft Office applications.

Nice To Haves

• LoanSphere experience.
• MSP experience.

Responsibilities

• Maintain oversight of assigned post-foreclosure sale activities and ensure required functions are completed accurately and on time.
• Monitor deed recording activity and resolve issues related to deed vesting, recording, and other post-sale title requirements.
• Monitor accounts for required third-party fund applications and follow up to ensure completion.
• Manage end-to-end eviction monitoring and oversight.
• Coordinate with auction vendors on the FHA Second Chance process for applicable accounts.
• Use workflow reports to prioritize accounts, drive timely action, and meet post-sale timelines.
• Monitor exception reports and resolve outstanding, aging, or at-risk accounts.
• Identify process gaps, delays, and performance concerns and escalate issues as appropriate.
• Document post-sale activities, actions taken, and account status accurately and promptly.
• Collaborate with foreclosure attorneys, auction vendors, internal business partners, and other third parties to resolve issues and improve performance.
• Monitor attorney and vendor performance against service levels, timelines, and quality expectations.
• Ensure post-sale activities comply with investor, regulatory, contractual, and company requirements and adhere to departmental and company policies.
• Perform additional duties as assigned by management.

Benefits

• Competitive compensation plan for eligible employees.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.
• Robust benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed