Post-Sale Concierge

NewAge Products Inc • Quebec, PE

3d • CA$50,200 - CA$60,000 • Hybrid

About The Position

The Post-Sale Concierge delivers a warm, elevated, and highly personalized customer experience for our most valuable clients. This is a direct, one-on-one relationship role — you'll be the primary point of contact guiding VIP clients through their entire post-purchase journey, not a behind-the-scenes account coordinator. The ideal candidate is naturally personable and empathetic, builds genuine rapport quickly, and stays calm and solutions-focused under pressure. This role works closely with internal departments, partner carriers, and warehouses to ensure VIP clients receive best-in-class service.

Requirements

• 2+ years in direct, one-on-one customer service — you're the face of the relationship, not a behind-the-scenes coordinator
• Warm, personable communicator who builds genuine rapport and makes people feel taken care of
• Calm, patient, and solutions-focused under pressure
• Strong written and verbal communication skills
• Detail-oriented and organized; comfortable juggling multiple priorities in a fast-paced environment
• 2+ years collaborating cross-functionally on Customer Experience or similar projects
• Comfortable learning new tools; familiarity with CRM/customer support platforms (Salesforce, Shopify, SAP, etc.) is a plus — training provided
• Flexible to work select holidays/weekends as needed

Nice To Haves

• Post-secondary education in eCommerce, Business, Sales, or related field preferred

Responsibilities

• Developing & maintaining strong personalized relationships with VIP clients, providing timely and courteous customer support throughout their entire customer journey, ensuring that the NewAge Products brand is represented well
• Delivering exceptional service and ensuring customer satisfaction with each interaction
• Swiftly resolving any issues or concerns raised by VIP clients
• Assisting VIP clients with inquiries, resolving issues, and providing product or service information
• Collaborating with team members and other departments to resolve complex customer issues & to ensure exceptional service for VIP clients
• Working closely with cross-functional teams, carriers, and warehouses to streamline and coordinate design, installation, and delivery services
• Maintaining a high level of process and product knowledge to effectively assist clients
• Troubleshooting technical problems and escalating issues to the appropriate teams when necessary
• Documenting customer interactions and ensuring accurate and thorough case records
• Handling confidential information with discretion and professionalism
• Ensuring compliance with company policies and procedures
• Tracking of VIP customer feedback to identify areas for improvement, share findings with management to implement improvements, increase VIP customer satisfaction and loyalty
• Developing strong sustainable relationships throughout the organization

Benefits

• Salary and bonus is based on experience and highly competitive for the right candidate
• Benefits package
• An opportunity within a growing, fast-paced company, well established in its industry
• Fun! We celebrate successes and hold special events to build strong teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree