Post Recovery Representative - ON SITE

Loss Prevention Services, LLC • Plano, TX

3d • Onsite

About The Position

The Post Recovery Representative is responsible for supporting the successful completion of post-repossession activities. This role serves as a critical liaison between repossession agents, lenders, transport providers, redemption customers, and internal departments to ensure timely service delivery, regulatory compliance, and revenue capture. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple workstreams in a fast-paced environment. THIS POSITION IS ON SITE. IT IS NOT A REMOTE WORK OPPORTUNITY.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years’ experience of post recovery in the repossession industry preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Ability to prioritize workload and meet deadlines in a high-volume environment.
• Strong problem-solving and analytical abilities.
• Experience in repossession, asset recovery, transportation logistics, or auto finance.
• Experience with invoice processing and payment reconciliation.
• Familiarity with redemption, key services, title processing, or transportation management.
• Experience working with vendor management systems and client portals.

Responsibilities

• Coordinate transportation requests and monitor vehicle movement from recovery through final disposition.
• Process and track redemption requests, ensuring all lender and state requirements are satisfied.
• Manage key replacement and key-cutting requests, including vendor coordination and status tracking.
• Review and process personal property and vehicle release documentation.
• Communicate with agents, storage facilities, transport providers, and lenders regarding post-recovery activities.
• Monitor service level agreements (SLAs) and escalate aging accounts when necessary.
• Maintain accurate records and documentation within company systems.
• Assist with title, lien, and ownership-related documentation as required.
• Ensure compliance with client requirements, company policies, and applicable state and federal regulations.
• Provide professional support to lenders, repossession agencies, transport providers, and consumers.
• Respond to inquiries regarding billing, transportation status, redemptions, and key services.
• Collaborate with internal departments to resolve issues and improve operational efficiency.
• Identify opportunities for process improvement and automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED