Post-Event Manager

ABM • Baltimore, MD

6d • $75,000 - $75,000 • Onsite

About The Position

ABM is looking for a highly committed, hands-on leader with strong experience in post-event cleaning within sports and entertainment venues. The Post-Event Manager is responsible for overseeing the complete turnover of the stadium after games and concerts, typically managing a crew of approximately 200 people per night. This crew is divided into 7 teams, each led by supervisors and leads covering different areas of the facility.

Requirements

• Proven leadership ability to direct large teams under tight deadlines and challenging conditions
• Strong communication skills, including a commanding presence and the ability to clearly convey plans and expectations on the spot
• Deep knowledge of industry-standard post-event cleaning processes and the ability to train, demonstrate, and enforce those standards
• Hands-on experience with administrative tasks: employee check-in/check-out, time sheet processing, and accurate payroll coordination
• Experience working with staffing agencies to consistently secure sufficient crew numbers
• Detail-oriented mindset focused on delivering flawless results every night, as the stadium must be fully turned over within the contractual timeframe — even when understaffed

Nice To Haves

• Bilingual (Spanish/English) a plus

Responsibilities

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.
• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Benefits

• Comprehensive benefits package
• May be eligible to participate in a Company incentive or bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed