Post Closing Coordinator I

Redwood Credit Union • Santa Rosa, CA

8h • Onsite

About The Position

Redwood Credit Union is seeking a detail-oriented Post Closing Coordinator I to support our lending departments by managing post-closing documentation, member inquiries, and administrative tasks. This role ensures smooth operations and compliance across mortgage, consumer, and business loan processes.

Requirements

• Knowledge of modern office administration techniques and methods.
• Skill in the operation of a personal computer with word processing and spreadsheet software and Internet and intranet access.
• Ability to operate Internet based loan origination software.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to effectively operate a telephone system.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union team members.
• Ability to analyze situations and recommend solutions.
• Ability and desire to work in and contribute to a team environment.
• High school diploma or equivalent education and experience.
• A minimum of one year of experience in the lending industry or related field.

Responsibilities

• Sort and distribute incoming/outgoing mail and interoffice memos
• Set up and scan loan files for electronic imaging
• Print and mail mortgage disclosures per regulatory timelines
• Process incoming loan documents and checks for payoffs
• Maintain organized loan files and vault records
• Schedule delivery/pickup of loan packages
• Prepare and submit quality control audit files
• Manage office supplies and storage logs
• Process re-conveyances and demand statements
• Safeguard sensitive member information
• Research and resolve basic post-closing inquiries
• Answer calls and direct to appropriate team members
• Represent RCU professionally in all interactions

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED