Positivo Restaurant Host or Hostess

Marriott • Dorado, PR

8h • Onsite

About The Position

The Positivo Restaurant Host or Hostess role, referred to as a Guest Service Expert, focuses on creating a memorable and unique dining experience for guests beyond just serving food. This involves delivering a wide range of services to ensure guest enjoyment. Key aspects of the role include maintaining a safe workplace, adhering to company policies, upholding quality standards, and presenting a professional appearance and communication style. The position requires physical activity, such as standing, walking, and lifting. As part of The Ritz-Carlton, which is a Marriott International brand, the role involves upholding the company's 'Gold Standards' of luxury service, including the Employee Promise, Credo, and Service Values. The company is committed to being an equal opportunity employer, valuing diversity and fostering an inclusive environment.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move over sloping, uneven, or slippery surfaces
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• High school diploma or G.E.D. equivalent
• Less than 1 year related work experience
• No supervisory experience
• No specific license or certification

Responsibilities

• Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal
• Set tables
• Communicate with the kitchen
• Interact and serve guests
• Clean work areas and supplies
• Create a safe workplace
• Follow company policies and procedures
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Manage the menu (read and visually verify information)
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Benefits

• Dedicated to being an equal opportunity employer
• Welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Offer the chance to be proud of the work you do and who you work with
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees