POS Support Technician

The Wonderful Company•Paragould, AR

2d•Onsite

About The Position

This fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You'll use active listening, troubleshooting and problem-solving skills to identify and resolve the customer's issues and educate them on the features and functionality of the applications. This position is located in Paragould, Arkansas. If you have a blend of technical and customer service skills, you may be a great candidate!

Requirements

Experience with personal computers, operating systems, utility programs and commands.
Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.

Nice To Haves

Customer Service experience is a plus.
Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.

Responsibilities

Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
Log calls into the Call / Problem Tracking system
Meet or exceed the standards set within the department for effective call resolution and production
Provide excellent customer service
Escalate and direct customer calls as needed
Provide user feedback to management, quality assurance, and development
Perform all activities in compliance with audit standards in reliability, security, and quality
Prepare reporting as required
Perform other tasks as required
Maintain communication via multiple platforms
Work independently with strong time management and organizational skills
Instruct customers on how to install and operate hardware and software

Benefits

Access to top-notch medical coverage
comprehensive vision and dental plans
a 401k with match eligibility
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
clear paths for career progression and internal mobility
dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
company-wide mentorship program
Continuous Improvement Training
Wonderful Giving (allocate company-provided funds to up to three charities of your choice)
Wonderful Neighbor (contribute to group service projects within our local communities)