POS Support Technician I

United Merchant Services•Lynnwood, WA

12d•$21 - $34•Onsite

About The Position

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries. We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.

Requirements

Bilingual proficiency in English and Korean required.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Willingness to work off-site occasionally.
Ability to travel for business when required.

Nice To Haves

POS, PC support, or related technical support experience preferred.
ComTIA A+ Certification is a big plus

Responsibilities

Provide phone-based technical support to merchants, resellers, and agents.
Document all support requests, issues, and resolutions accurately.
Resolve technical issues in a timely and professional manner.
Prepare, configure, and stage POS hardware and software for deployment.
Maintain POS department equipment, tools, and inventory.
Perform hardware repairs and replacements both in-house and at customer locations as needed.
Test, evaluate, troubleshoot, and document software and hardware issues.
Install and configure POS software, hardware, cabling, networking equipment, and related systems.
Monitor system performance and diagnose operational issues.
Provide training and technical guidance to associates, merchants, and resellers.
Create and maintain technical documentation and support materials.