Portuguese moderator for video gaming - Montreal

Keywords Studios • Montreal, QC

16h • Onsite

About The Position

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Requirements

• Fluent in English.
• Fluent in Portuguese
• Availability to work from our Montreal office.
• Passion for video gaming and customer service.
• Comfortable with using VR devices.
• Excellent communication and writing skills.
• Ability to juggle multiple tasks while managing your time efficiently.
• Good attendance rate and attention to details.
• This position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of the province of Quebec.

Nice To Haves

• Experience in a relevant, similar, or related field (an asset).

Responsibilities

• Reviewing all incoming community interactions on different social media platforms.
• Moderating any prohibited and/or inappropriate content found therein.
• Reviewing in-game chats and user-generated content for any prohibited and/or inappropriate content.
• Escalating Real-Life Threats as needed.
• Ability to make justifiable judgment calls in regards to debatable content and edge case scenarios.
• Being fast, albeit thorough, reading skills.
• Be up-to-date with the latest trends within the online community.

Benefits

• Full-time schedule, plus employee benefits, including health and dental care when eligible.
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed